Customer service hours
Monday – Friday: 9:00 AM – 6:00 PM
Closed weekends & public holidaysPrefer a quick message?
Use our contact form and we’ll get back to you within one working day.
Questions about your order?
Please include your order number and the email address used at checkout so we can help you faster.
Frequently asked questions
Here are some common questions about Next.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50 NZD within New Zealand. For orders below this amount, a flat shipping rate is applied at checkout.
Which countries do you ship to?
We currently ship across New Zealand.If you're unsure whether we deliver to your location, please contact our customer service team before placing your order.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
What is your return policy?
Due to the nature of our products, we do not accept returns or offer refunds. If there’s any issue with your order, please contact us as soon as possible and we’ll work with you to resolve it..